About Wotch

Getting WOTCH

Who are we? WOTCH P/L is a joint venture between two partners from the Australian Electronic Security Industry. With over 25-Years’ experience in this market, we have worked with Alarm.Com to launch WOTCH P/L in October 2016. We have recognised a shift in the market from the ‘Grudge Purchase’ of ‘Reactive Security Systems’ and realised that in this digital age, ‘Proactive, Connected Home and Business Systems’ are what consumers want. With the age of Smart Phones, Apps and the Internet of Things, consumers want control from anywhere in the world. WOTCH gives customers this control. Who would of though 5-Years ago that today you can lock your doors, turn on/off lights, see who’s at your front door, watch the Kids come home from school, and know that your home is secure, all from your Smart Phone? Our custom made packages are to suit all budgets with a one-off equipment cost and affordable monthly outlay similar to a gym membership or mobile phone plan which includes your 3/4G data connection to the Alarm.Com Cloud Server with no other on-going cost. Rule Based Push Notifications to your smart phone. Geo-Fence Location based Rules to automate your system. Email notifications with links to snap shot images and video play back (subject to Video Plan) all from one single WOTCH App for iOS and Android. You can add other devices, such as z-wave lights, power points, air con thermostats, garage door controllers, internal and external IP HD CCTV Cameras as and when required. Just contact WOTCH support and we will configure your new devices remotely.

Installation

Easy as 1-2-3. You can self-install your wireless Wotch system with assistance from WOTCH, or engage our professional installation service team. We would be in and out of your premises in less than 2-hours.

Works With WOTCH

A full range of wireless security product and Z-Wave product works with every Wotch system. Click here for our full ‘Works with Wotch’ product list. You can buy elsewhere, but we cannot support any product not bought through Wotch.

General

Wotch Pty Ltd is a wholly owned and operated Australian business. We use products from DSC Security Systems and on-line cloud based services from Alarm.com. Our professional monitoring services are from ARM Security based in West Perth Western Australia. Our security guard response company is

X-Men Security Services based in Wangara Perth Western Australia for all WA response services only.

Professional Response

Our professional monitoring services are from ARM Security (ASIAL-Grade1 Certified) based in West Perth Western Australia. Our security guard response company is X-Men Security Services based in Wangara Perth Western Australia for all WA response services only.

Data & Security

Two Factor Authentication for Increased Security

Two Factor Authentication (2FA) for the mobile app, Customer Website.

2FA provides an additional layer of account security. Once enabled by the user, 2FA will require that the user enter a verification code (sent to their phone via SMS text) the first time they log in from a new mobile device or computer.

Two Factor Authentication allows users to:

Set preferences to receive a verification code prompt for every login or for only when unknown devices try to log in.

Easily disable access to your account from any lost or stolen device.

Securely access accounts via the web and Android and iOS devices (iOS 7+).

For questions about Two Factor Authentication, please contact support@wotch.com.au

Terms and Conditions

Please refer to  http://wotch.com.au/terms-conditions/ ‎to see our Terms & Conditions

Install Guide

DOOR/WINDOW CONTACT

Install instructions:

 

The larger piece, the Wotch wireless transmitter, should go on the fixed part of the door or window, for example the frame. The smaller part, (the magnet) should go on the moving part, for example the door itself. If there’s not enough room on the door or window frame, you can swap these over.

For added convenience, the WOTCH wireless transmitter comes with a pre-installed battery. Just check to see if the plasitc tab on the rear of the larger part has been removed.

Position each sensor at the top or bottom of a door or window so it’s discreet and out of sight. When the door’s closed, the two pieces should sit around 5 to 10mm apart. Make sure the magnet (the smaller part) is on the same side of the transmitter as the arrow marked on the larger component, and that the two pieces are at the same height.

If your doors or windows aren’t flush and the Wotch wireless transmitter and magnet are not side by side, you can install the transmitter and magnet at right angles to each other.

Once you’ve decided where the sensor will go, clean the area with alcohol wipes provided and allow it to dry. Then peel off the adhesive backing and press each piece firmly into place. Make sure the door or window is closed while you’re installing the device, and that the device isn’t in the way of the door or window opening.

Once the sensor is in place, open the door and listen for feedback from the control panel, which we have pre-programmed for you. If it chimes you’ve installed the sensor correctly.

Repeat these steps for your other door & window devices.

PET TOLERANT PIR

Remove the sensor from the wall bracket by pushing the sensor in an upward direction from the holding wall bracket.

Check that the yellow pull tab from the back of your motion sensor has been removed.

You should mark the point where the motion sensor is to be fixed at 2.1m from the floor.

Clean the wall area with the alcohol wipes provided and allow it to dry. Then peel off the adhesive backing and press the sensors wall bracket firmly into place. Note which way the bracket needs to be and allow enough space at the top to fit the sensor on to the bracket.

Important – if you are on a Professional 24/7 Wotch Monitoring plan, make sure you contact Wotch Support on 1300 4 WOTCH before testing your alarm, to ensure we don’t send a security patrol guard.

Test your motion sensor by arming your WOTCH System and then triggering the alarm. You’ll need to wait 60 seconds for your Wotch system to arm, then you can trigger the motion sensor by moving around in front of it. If your alarm sounds, you’ve installed the sensor correctly. You can disarm your Wotch system by entering your user code on the control panel.

Repeat these steps for any other motion sensors.

Note: After around 2-minutes the RED led will not flash on motion detection. This is normal. It is designed to save battery power from unwanted LED power drain. If you remove the sensor from its wall bracket, the LED will flash on detection again for around 2-minutes.

SMOKE ALARM

Note: This sensor will need to fixed by screws and raw plugs. Do not use any self-adhesive tape on smoke sensors.

Remove the yellow battery tab from the back of the smoke alarm and wait a few seconds. The alarm should beep to confirm it’s working.

Note that the WOTCH Hub control panel may say ‘smoke alarm tamper’ and show a tamper alert. This is because the baseplate has not been attached yet so you can ignore this during install.

Unpack the base plate and place it where you want to place your smoke alarm, making sure that you are away from normal smokey, steamy areas like kitchens and outside of bathroom doors. Drive a screw into the ceiling or wall through one of the screw slots, as close to the centre of the base plate as possible.

Drive a second screw into the ceiling or wall through the second slot on the base plate. If you get stuck, just call WOTCH support and we can talk you through this.

Attach the smoke alarm to the base by pressing and turning clockwise until the raised lines on the side of the alarm and the base plate line up. Make sure the alarm is evenly flush with the base plate all the way around.

Important – if you are on a Professional 24/7 Wotch Monitoring plan, make sure you contact Wotch Support on 1300 4 WOTCH before testing your alarm, to ensure a security guard isn’t sent by mistake.

To test your smoke alarm, hold down the ‘Test’ button for a couple of seconds. You should hear sirens from both the smoke alarm and the control panel, and see an alert on the panel. Tap ‘Cancel’ and enter your user code on the control panel to turn off the alarm.

 

ADC IMAGE SENSOR

You should install your sensor, 2.4 metres from the floor.

Ask someone to hold the image sensor just above the height of the measured mark (2.4 metres from the floor). The control panel may beep as you move the image sensor, as it will think it’s being tampered with. You can ignore these beeps until you’ve got your image sensor correctly installed.

In your Wotch web portal, go to the ‘Image Sensor’ tab. Choose ‘Peek-In’ and click ‘Peek-In Now’ to take a snap photo via the image sensor. Then go to ‘Gallery’ to see your photo. You may need to wait a minute or two for the photo to upload, and then refresh the page and check the image.

You can change the angle and position of the image sensor until you’re happy with the view it captures. To adjust the angle, slide the pin out and lift and turn the sensor. Then push the pin back into the bracket.

Once you’ve decided where the sensor will go, clean the area with the alcohol wipes provided and allow it to dry. Then peel off the adhesive backing and press the sensor and bracket firmly into place.

If you get stuck, just call WOTCH support and we can talk you through this.

INDOOR HD IP WIFI VIDEO CAMERA

Make sure you have a short ethernet cable with plugs on both ends available. You won’t need this after set up.

Plug the ethernet cable into your modem and then into your indoor video camera. Most modem routers have spare slots.

Once you’ve plugged into the modem router, plug in the power cord. Make sure you connect your video camera in the correct order: first modem, then power.

Leave your camera for a minute or two while it powers up. Wait for the light on the front of the camera to turn on and change from red to flashing green to solid green. Give this process a couple of minutes.

In your Wotch web portal, go to the ‘Video’ tab and click ‘Add camera to this account’. Follow the on-screen steps to set up your camera. If you see ‘No new cameras were found’, enter the 12-digit mac address from the back of your indoor video camera. MAC addresses are the cameras unique identifier code and contains numbers and letters.

You may be asked to update Java to allow the video to stream. Follow the instructions on your PC, and close and reopen your browser if prompted.

Next – you’ll need to set up your wireless network so your camera will work via WiFi. Click ‘Set Up Wireless’, and select your WiFi network.

To make sure the camera is connected to your WiFi network, unplug the power and ethernet cables. Plug in the power only, and let the camera set itself up again. Give this process a couple of minutes to complete. You’ll see the solid green light again when it’s done.

Once your camera has connected, click ‘Live Video’. It may take a couple of minutes to load, and then you’ll see live streaming video. Adjust the position of the camera until you’re happy with the view it captures. Note: The refresh rate of your live streaming is dependent on your internet speed.

To add another video camera, go to the ‘Video’ tab and choose ‘Video Device Settings’. Click ‘Add Video Device’ and you’ll be taken through the setup process again.

 

OUTDOOR HD IP WIFI VIDEO CAMERA

Where to place:

 

Choose a place with good WiFi strength. To do this check your WiFi strength meter on your smart phone.

The outdoor video camera will not trigger your alarm, so it’s perfect for an area that has movement, such as a driveway or front door entry.

To move your video camera, just unplug and reposition it, then plug it back in and wait for the solid green light. You can move it as often as you like.

If your outdoor video camera is hardwired, we recommend a licensed electrician move it for you. Or let WOTCH organise this for you.

Camera and cabling is suitable for outdoor use; the supplied power adaptor is rated for indoor use only.

Professional installation by a licensed electrician is recommended for outdoor use. Call WOTCH support to arrange a professional licensed electrician to install this for you.

Suitable for indoor and outdoor use

Before you install:

 

Make sure you have access to your WPS capable modem and a power point. If you’re not sure call WOTCH support and we will talk you through this.

If you are getting your WOTCH video camera hardwired to mains power, we recommend you get it set up with your Wotch system using the supplied power adaptor first, to ensure everything runs smoothly.

Visit https://www.wotch.com.au  and log in to your account on your computer using your user and password details.

We recommend you use an up to date browser, ideally Firefox, Safari or Chrome. Tablets and iPads are not able to stream the video when using a browser.

Connect your outdoor video camera to the power adaptor, and plug it into socket near you modem.

Turn the power socket switch on, and wait for the LED on the back of the camera to turn solid red or flashing white – This may take a couple of minutes.

Enable WPS on your modem – this can differ depending on your modem. Typically, it may involve pressing or holding down the WPS button for a moment or two. If this doesn’t work, refer to your modem instructions for how WPS works. These can often be found online if you don’t have them.

Press and hold the WPS button on the back of the video camera for about 3 seconds, until the LED starts flashing blue, then release the button. Your video camera will now start pairing to your WiFi router. The LED will cycle through solid red and flashing green while it’s setting up. This can take up to 5 minutes, so just wait a bit. Once the LED is solid green, your camera has successfully connected to your WiFi router.

In your WOTCH web portal, click the ‘Video’ tab. Click ‘Video Device Settings’ then scroll down to click ‘Add Video Device’.

Note – if this is your first video camera, you can simple click ‘Add camera to this account’ from any screen on the video tab.

Your video camera should display with an ‘Install’ button. If not, click ‘Refresh’ or try entering the 12 digit MAC address from the back of your camera. MAC addresses are the cameras unique identifier code and contains numbers and letters.

You can name your camera here too. Then click ‘Install’. The status bar will show you the progress. Wait a few minutes for your camera to pair to your Wotch system.

When your camera has finished setting up, click ‘Live View’ to see live video streaming.

Your video camera is now successfully connected to your Wotch system. If you wish to hardwire it, we can get a professional to do this, just contact Wotch support on 1300 4 WOTCH.

Support

FOR ALL ‘WORKS WITH WOTCH’ ADD-ONS CONTACT WOTCH SUPPORT ON 1300 4 WOTCH OR EMAIL support@wotch.com.au

We are available from 8:00am to 8:00pm 7-days per week.

Testing & Troubleshooting

1. Can't access my Wotch app

If you lose access to your Wotch app for any reason, you can still arm and disarm your Wotch system from the control panel by entering your user code. You can also check sensor status and history from the control panel. Other functions, such as alert settings, can be managed by logging into the Wotch web portal.

Access the Wotch web portal by logging into your account on the Alarm.Com website and clicking ‘Access web portal’.

2. My Z-Wave control does not work?

My Z-Wave control does not work?

If you lose access to your Z-Wave devices, you may need to Run Network Discovery. Contact Wotch support on 1300 4 WOTCH or send us an email support@wotch.com.au